Frequently Asked Questions
Listed in alphabetical order by topic
- Academic Assistance
- Advising
- Bookstore
- Counseling Center
- Dean of Students
- Dining Services
- Disability Services
- Financial Aid and Billing
- Library
- Parent and Family Member Involvement
- Parking Services
- Post Office
- Public Safety
- Residence Life
- Spirituality and Religion
- Summer School
- Technology Questions
- 49er Card
Academic Assistance
Where can my child receive extra academic assistance on campus?
There are a variety of places on campus where your child can receive extra help. The Writing Resource Center assists students with presentation and writing skills; while the University Center for Academic Excellence provides tutoring, time management ideas and study skills. The websites for these departments are http://wrc.uncc.edu and http://ucae.uncc.edu
For a more detailed list about where your student should seek help on campus, use this site: http://advising.uncc.edu/sites/advising.uncc.edu/files/media/Academic-Support-Services.pdf
Advising
How can my student use Niner Advisor?
This resource allows your student to schedule advising appointments, view their major and minor advisors, and has a “student profile” that shows your student’s class level, cumulative GPA, major and minors, and much more! It can be accessed at: http://Nineradvisor.uncc.edu
Bookstore
How does my student order books?
If your student logs on to their 49er Express account, clicks on Banner Self Service, then on Student Services/Accounts, then click on Search for Books assigned to course. Once on that page, your student will be able to see what prices the bookstore offers for new, used and rental books (depending on availability.) For more information on the campus bookstore visit:http://aux.uncc.edu/bookstore
Counseling Center
What services are offered? How does my student make an appointment?
The Counseling Center offers a variety of support for students, whether it be for personal or relationship or development issues or academic concerns. There is individual, group, and relationship counseling available. If your student needs to make an appointment, they can do so by calling 704-687-0311 or by stopping by the Counseling Center. The Counseling Center’s website can be viewed at: http://counselingcenter.uncc.edu/
Dean of Students
What should my student do if they are having behavioral issues?
The Office of Student Conduct gives students information about the conduct processes and the SGA Judicial Board. For more information visit: http://dso.uncc.edu/judicial/index.htm
How does my student withdraw from UNC Charlotte?
If your student has decided to withdraw, they can complete the withdrawal process online via 49er Express. If they have specific questions, they should contact their academic adviser. The Office of the Registrar provides a detailed checklist of the offices that your student should consider contacting if they are planning on withdrawing, that list can be found at: http://registrar.uncc.edu/common-requested-information/withdrawing-unc-charlotte
What is Academic Probation and how does it affect my student?
If your student has a cumulative GPA below 2.0 at the end of the Fall or Spring semester, they will be place on Academic Probation. However, if your student receives below a 2.0 GPA two consecutive semesters, they will be placed on Academic Suspension. For more details on these processes visit: http://provost.uncc.edu/policies/academic-probation-suspension
Dining Services
What is the difference between the meal plans? And how do I choose which is best for my student?
Meal plans are available to your student based on their class level and whether they live in required housing or off campus. For detailed descriptions about the meal plans visit:http://aux.uncc.edu/meal-plans
On the meal plan web page there is a “Meal Plan Recommendation” generator that asks a variety of questions and will show which meal plan is best for your student. That can alsobe found at: http://aux.uncc.edu/meal-plans
Disability Services
What services are provided through this department?
This office offers students accessible classrooms and furniture, Class Notes, Interpreting Services, SAFE Ride accommodations and much more. For more information about how to register visit:http://ds.uncc.edu
Financial Aid and Billing
How do I access information about financial aid at UNC Charlotte?
The Financial Aid website offers a variety of information at:http://finaid.uncc.edu/ Through this site you will be able to find out about loan information, scholarships, deadlines and important forms and documents. The deadline for FAFSA this year is March 1, 2012. For more specific parent related information there is a “Parent Page” and that link is: http://finaid.uncc.edu/Parent-Page.html
When will I receive my student’s bill?
Each month, students with outstanding charges on their accounts (tuition, fees, meal plans etc.) receive an email that a new statement is available online via 49er Express.UNC Charlotte does not mail paper bills.The university requires that account balances be paid in full PRIOR TO THE START OF CLASSES in order to avoid cancellation of courses at the beginning of the term. Paying in full means:
- Complete payment of tuition, fees, and charges.
- Payment of the difference of all charges LESS offered financial aid.
- Enrollment in a UNC Charlotte Payment Plan that will cover the total balance.
Is there a payment plan available for paying my student’s bill?
UNC Charlotte offers a payment plan each term, to spread your charges out into three smaller payments throughout the semester. Billing payments can be made by cash, check, or by credit card (Visa, MasterCard, or American Express). There is a $55 fee to enroll in a payment plan.
What is the Student Health Premium Charge?
All full-time students are required to have health insurance. The premium for 2012 is $709. If you are covered by another policy, you can waive the Student Health Insurance fee by submitting a waiver. The deadline to submit the waiver is approx. 30 days after the first day of class. Please visit studenthealth.uncc.edu for instructions on the waiver process. Student Insurance waivers are credits and appear on your eBill as a “Health Insurance Waiver”. It may take up to 30 days for the credit to be processed and credited to your account.
What does a negative balance on my eBill mean?
If the amount of financial aid disbursed is greater than your charges, then you will see a negative balance on your account. This means a refund will be paid to the student. Refunds are processed on the first day of class at the earliest. Students may use this refund check to purchase books or for other expenses.
How can I view and pay my student’s account?
If someone other than the student would like access and become an “authorized user” to the student’s account, they will need the student’s permission to have access to that account. To add an Authorized User, log into 49er Express, select “My Records”. In the yellow box at the top left, select “Make a Payment” and “Authorized Users” tab (at the top of the page) .Authorized Users get notifications for balances due on your account.
Do I have to fill out anything else to apply for financial aid at UNC Charlotte?
The FAFSA is the only application required for financial aid at UNC Charlotte. If additional information is needed, we contact students with specific requests. Do not send tax returns, W-2s, etc., to the Office of Financial Aid unless we ask for them. The Priority date for submitting your Financial Aid application is March 1. Applicants who file by this date will be eligible for all available forms of Financial Aid. Since financial aid is limited, filing by the priority date means there is a better chance to receive aid.
When and how will my student receive their financial aid refund?
Refunds are disbursed on the first day of class at the earliest. If you have Direct Deposit, you will receive a refund through your direct deposit account within 5 to 7 days after the refund is posted to your account. If you don’t have Direct Deposit, a refund check will be mailed to your permanent address. Please allow 7 to 10 days to receive a mailed refund check once the refund has posted.
Library
What resources does the Atkins Library have to offer?
Your student can reserve study rooms which are often used for group projects, study groups for exams, and small organization meetings on campus. Reservations can be made online at: http://library.uncc.edu
On the library website your student can also view the available computers in the library, including laptops available for rent. During exam week, the library is open 24 hours.
Parent and Family Member Involvement
How can I be more involved as a parent or family member at UNCC?
By signing up for Niner Nation Family! This can easily be done by visiting: http://unccdso.orgsync.com/org/parentandfamilyservices
You can also experience UNC Charlotte during Family Day or Family Weekend. More information on these events can be found on the Parent and Family services site:http://unccdso.orgsync.com/org/parentandfamilyservices/Events
Parking Services
Does my child need a parking pass?
If your child will be living on campus and is planning on bringing their car with them, purchasing a permit will be necessary. If your child lives off campus and they plan on parking on campus during the semester is select commuter lots, a permit will also be required. UNC Charlotte also has parking meters in designated commuter lots; the prices for those can be viewed on the Parking and Transportation Services website at: http://pats.uncc.edu/
How much does it cost? And how do I purchase one?
A full year parking pass (that is valid starting in the Fall) was $380 during the 2011-12 school year. Permit prices are subject to change and the most current prices, along with permit options are available on the PATS web page. Your student can purchase a parking permit at the Parking Services building or online.
Post Office
How do I send mail to my student?
Here is an example of how the envelope should be addressed: http://aux.uncc.edu/sites/aux.uncc.edu/files/media/mail_instructions.jpg
Public Safety
How can my student sign up for campus alerts?
Your student can sign up for Campus Alerts on this site: http://www.unccharlottealerts.com/go/site/1382/ This site also has important phone numbers for campus police, student health services, and emergency/weather hotline.
Residence Life
What should my student do if they are having roommate problems?
Residence Life has a site that will provide your student with information on how to solve roommate issues, this can be found at:
http://housing.uncc.edu/sites/housing.uncc.edu/files/media/pdf_library/RLF_StuHdbk1213.pdf
If your student still needs help after using this resource, they should contact their Resident Adviser or Residence Coordinator.
Spirituality and Religion
Where can my student find out more information?
The Religious and Spiritual Life office provides students with workshops, seminars and student organization support. They assist students with exploring their religious and spiritual identities and expression. For more information visit: http://rsl.uncc.edu
Summer School
How can Summer School help my student?
Summer school can allow your student to catch up, get ahead, and help make sure they graduate on time. There are both classroom and online courses offered. For more information about summer school visit their site at: http://summer.uncc.edu/
Technology Questions
How can my student receive assistance with any online accounts or technical questions?
The Information and Technology Services website offers a help desk online, as well as office hours. This site can be found at: http://itservices.uncc.edu/student-services/ Their frequently asked section page can give students a wide variety of answers for online accounts such as Niner Mail and 49er Express.
49er Card
What is a 49er card?
Every student at UNC Charlotte is given a 49er Identification Card that allows the student to have access to campus housing, campus activities and programs, athletic events and recreational facilities, computer labs, and the Student Health Center. However, the card also functions as a meal plan card and a library card. It holds funds for the Optional Dining Account (ODA) and the 49er account. Essentially these cards are extremely important and fund information can be viewed online at: http://aux.uncc.edu/49er-id-card/compare-accounts
